Privacy Policy

Last updated: March 2026

1. Information We Collect

We collect information you provide directly when you create an account, use our platform, or contact us. This includes:

• Account information: name, email address, company name, phone number
• Business data: vendors, RFQs, shipments, documents, and quotes you create within the platform
• Payment information: processed securely by our payment providers (Stripe / Razorpay) — we do not store card details
• Usage data: pages visited, features used, error logs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Logwo platform
• Send you transactional emails (RFQ notifications, quote alerts, system updates)
• Respond to support requests and inquiries
• Monitor platform security and prevent abuse
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your freight or business data for any purpose other than operating the service for you.

3. Data Storage and Security

Your data is stored on cloud infrastructure (AWS / equivalent providers) in secure data centres. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular backups.

Cloud storage costs are passed through to you transparently — see our Pricing page for details.

4. Third-Party Services

We use the following third-party services to operate Logwo:

• AWS / cloud providers — infrastructure hosting and storage
• SendGrid — transactional email delivery
• Stripe / Razorpay — payment processing

Each provider has its own privacy policy governing their use of data.

5. Vendor Data

When you send an RFQ to a vendor via Logwo, that vendor receives the RFQ details via email. Vendor submissions (quotes) are stored in your account. Vendors do not need a Logwo account and do not have access to your other data.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a structured format

To exercise these rights, contact us at hello@logwo.com.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to log in.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via an in-app notice at least 14 days before the change takes effect.

9. Contact

For privacy-related questions or requests, contact us at hello@logwo.com.